Q: What browsers can I use?
Safari is recommended for the best performance. Chrome and Firefox on iOS also work but may have limited AR support since all browsers on iOS use Apple’s WebKit engine.
Q: I am not in the correct location on the map or I do not move on the map?
You probably have location tracking blocked for you browser:
Go to Settings → Apps → Safari → Location (near the bottom of the list)
and either set to Ask or Allow.
Also check the following privacy setting:
Go to Settings → Privacy & Security → Location Services (at top) → Safari Websites
Make sure this is set to ‘While Using the App’.
Q: The camera feed isn’t showing up — what can I do?
Try the following:
Go to Settings → Apps → Safari → Camera, and make sure it’s set to “Allow”.
Q: My camera is zoomed in or blurry.
Some iPhones default to a telephoto lens in Safari. Try moving to a well-lit area or switching browsers. If your device has multiple lenses, Safari may not always pick the main wide lens.
Q: The AR scene looks frozen or choppy.
Make sure Low Power Mode is off.
Close other apps to free up memory.
Reload the experience and keep your phone steady for a few seconds to let AR tracking calibrate and the AR model appear.
Q: It asks for motion or orientation access.
If you see a “Motion & Orientation Access” prompt, tap “Allow”.
Try reloading the page and tap “Allow” when prompted.